How can we
help you?

Fill in the form below with your order code, your details and a description of the problem. A member of the team will reply within 48 hours to help you solve it and, where applicable, process a refund.

You'll find it in the confirmation email you received when you booked, usually near the top next to the summary. If you can't retrieve it, just send us your first name, last name and the date of the service: we'll find it for you.

In case of bad weather, before processing any refund we always try to reschedule the activity or rental to another date or time slot, together with the local supplier: it's the best way for you not to miss the experience. Only if no alternative is possible do we proceed with the refund.

We're sorry. Open a request with your order code: we'll check with the supplier and, if the service was not provided through no fault of yours, we'll refund the full amount.

Yes. We review each case together with you and the supplier. Tell us what went wrong and attach photos if you have any: depending on the situation we grant a partial or full refund.

It depends on the conditions of each service and how much notice you give. Write to us with your order code as soon as possible: we'll look for the best solution with the supplier.

Once approved, the refund is credited to the same payment method you used to book, securely via Stripe. The time it takes to appear depends on your bank, usually a few business days.

Let us know right away with your order code and the amount you see. We'll check the transaction on Stripe and correct any errors with the matching refund.

The service is provided by a local supplier selected by Livenly. We handle the booking, the secure payment and support: if anything goes wrong, we are your point of contact.